-=PCTechTalk=- Re: Can't access websites

Well, I thank you all for your suggestions, but I think Grant is right:
after a clean install with only the OS and AVG, the problem remains.  It's a
typical "pass the buck" situation--I wish I could just not pay for it until
they fix it, but of course they have the power and will simply cut off my
service, so can't do that.  So the next best thing, I will stop being so
nice and start screaming and hollering until someone does something about
this.  Right now I'm going to call and ask for a manager, whatever, and see
if I can get some action here.  Wish me luck, I will try not to be too rude!
I'LL BE BACK! --Glo



----- Original Message -----
From: Grant Karpik
To: pctechtalk@xxxxxxxxxxxxx
Sent: Wednesday, July 30, 2003 2:04 PM
Subject: -=PCTechTalk=- Re: Can't access websites


On 30 Jul 2003 at 4:53, Glo wrote:

> Well I certainly have been patient (not a particularly strong trait of
> mine!), but even though the service dept. at Tech Support admits there
> is a problem getting through AT&T, they are still acting as if it's MY
> problem. Getting a credit for the month I've been 'without service' is
> out of the question; they say there are jillions of other websites I
> could go to.  No kidding, but I work all day and it's about 11 p.m. when

If it was me, I'd start complaining loudly and asking to speak to someone
further up the
'food chain' and keep complaining until I got some satisfaction from the
company.


> I come in for a landing and spend a few hours doing MY thing (not
> theirs!), which is read the news, get my webshots, read my email--I
> don't surf, no time for that. I also like this list, it's interesting
> and fun and the only thing I can get anymore.  When you say provider
> issues is that the same as TCPIP problems that the Winsock Fix could
> repair? i.e., a 'broken internet connection'?--Glo

No, by provider issues I mean that the company seems to be having service
problems.
If you now are having problems with a clean install (i.e. you recently
reinstalled the OS
and and not much else) I don't see how you could have a 'broken internet
connection'
due to anything on the client (your) side.

An example, a few weeks ago my provider was having service problems (which
resulted
in issues much like you described, intermittent ability to surf the web and
download
mail). For the first couple of days tech support was saying, 'huh? no
problems at our
end. Must be something on your end',

Then, suddenly they were saying , 'well, we're now in the process of
upgrading
equipment for a couple of days so there will be problems'.

Then, after close to a week, they said 'all is well and there are no more
problems from
our end' When I complained that I was still having the same problems
connecting they
went into the old routine 'must be something that you've installed or ,
yadda, yadda,
yadda...'

The thing is, during the course of that week, I had done a fresh install,
after wiping my
drive, and only had my Operating System (win2k) installed. I complained for
two days
with no satisfaction until, finally, someone did an on-line diagnostic test
with me and, lo
and behold, we discovered that there were 'congestion' problems in several
areas
outside of the home. Tech support said, 'we'll have someone on it within a
day. See how
things go and if there are still problems in a couple of days, call back'

The next morning everything was back to normal. <shrug>



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

"A good end cannot sanctify evil means; nor must we ever do evil that good
may come of it"

...William Penn, 1683

Grant Karpik
gkarpik@xxxxxxxxx

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


To unsub or change your email settings:
http://www.freelists.org/webpage/pctechtalk

To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
http://www.freelists.org/archives/pctechtalk/

For more info:
http://www.freelists.org/cgi-bin/list?list_id=pctechtalk


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.504 / Virus Database: 302 - Release Date: 7/24/2003

To unsub or change your email settings:
http://www.freelists.org/webpage/pctechtalk

To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
http://www.freelists.org/archives/pctechtalk/

For more info:
http://www.freelists.org/cgi-bin/list?list_id=pctechtalk

Other related posts: