On 30 Jul 2003 at 4:53, Glo wrote: > Well I certainly have been patient (not a particularly strong trait of > mine!), but even though the service dept. at Tech Support admits there > is a problem getting through AT&T, they are still acting as if it's MY > problem. Getting a credit for the month I've been 'without service' is > out of the question; they say there are jillions of other websites I > could go to. No kidding, but I work all day and it's about 11 p.m. when If it was me, I'd start complaining loudly and asking to speak to someone further up the 'food chain' and keep complaining until I got some satisfaction from the company. > I come in for a landing and spend a few hours doing MY thing (not > theirs!), which is read the news, get my webshots, read my email--I > don't surf, no time for that. I also like this list, it's interesting > and fun and the only thing I can get anymore. When you say provider > issues is that the same as TCPIP problems that the Winsock Fix could > repair? i.e., a 'broken internet connection'?--Glo No, by provider issues I mean that the company seems to be having service problems. If you now are having problems with a clean install (i.e. you recently reinstalled the OS and and not much else) I don't see how you could have a 'broken internet connection' due to anything on the client (your) side. An example, a few weeks ago my provider was having service problems (which resulted in issues much like you described, intermittent ability to surf the web and download mail). For the first couple of days tech support was saying, 'huh? no problems at our end. Must be something on your end', Then, suddenly they were saying , 'well, we're now in the process of upgrading equipment for a couple of days so there will be problems'. Then, after close to a week, they said 'all is well and there are no more problems from our end' When I complained that I was still having the same problems connecting they went into the old routine 'must be something that you've installed or , yadda, yadda, yadda...' The thing is, during the course of that week, I had done a fresh install, after wiping my drive, and only had my Operating System (win2k) installed. I complained for two days with no satisfaction until, finally, someone did an on-line diagnostic test with me and, lo and behold, we discovered that there were 'congestion' problems in several areas outside of the home. Tech support said, 'we'll have someone on it within a day. See how things go and if there are still problems in a couple of days, call back' The next morning everything was back to normal. <shrug> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "A good end cannot sanctify evil means; nor must we ever do evil that good may come of it" ...William Penn, 1683 Grant Karpik gkarpik@xxxxxxxxx ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ To unsub or change your email settings: http://www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ http://www.freelists.org/archives/pctechtalk/ For more info: http://www.freelists.org/cgi-bin/list?list_id=pctechtalk