-=PCTechTalk=- Re: Can't Access Websites

With 2003, the only way the mail gets scanned while it comes in is if the 
setting is turned on. If the setting is turned off, it won't check the mail as 
it downloads from the server to your computer... BUT, the auto-scan feature 
will still be running in the background and stop you if you try and open an 
infected file. So, what they probably mean when they say turning the setting 
off will still result in you being protected is that your virus scanner will 
still pick up the file if you decide to click on an infected file.
For extra security, however, its nice to catch the mail as its coming from the 
server. That way, it elimates any other possibility of the file opening while 
bypassing the scanner.

Nortons should scan the mail with no problem, cause unlike the older versions 
of NAV there is no setup required by the user. Its all automatic. I'm assuming 
you have a POP3 email account, where you use Outlook Express or another POP3 
client. I don't think this works with webmail or proprietary email clients 
(such as AOL). 

One consideration you might look at is on Norton's site and see if they mention 
anything. You said the last update messes things up. Maybe its a known issue, 
although I can tell you that I'm all up-to-date and have no problems with NAV. 
To be fair, though, just because the update worked for me, doesn't mean it 
didn't get screwed up when it installed on your machine.

Another option, if you haven't tried it already, would be to uninstall and 
reinstall Nortons.

Anyone else with ideas?

---Troth

  ----- Original Message ----- 
  From: cris 
  To: pctechtalk@xxxxxxxxxxxxx 
  Sent: Thursday, July 31, 2003 10:38 AM
  Subject: -=PCTechTalk=- Re: Can't Access Websites


  anti-virus - 
  ----- Original Message ----- 
  From: ~OoO~ 
  To: pctechtalk@xxxxxxxxxxxxx 
  Sent: Thursday, July 31, 2003 9:44 AM
  Subject: -=PCTechTalk=- Re: Can't Access Websites

  First of all... you said Nortons 2003... are you referring to the antivirus 
app or are you referring to the firewall? Nortons AntiVirus or Nortons Internet 
Security?
  ---Troth

    ----- Original Message ----- 
    From: cris 
    To: pctechtalk@xxxxxxxxxxxxx 
    Sent: Thursday, July 31, 2003 9:05 AM
    Subject: -=PCTechTalk=- Re: Can't Access Websites


    My cable company told me that I
     have to keep my Norton 2003's e-mail scanning settings turned off to be 
able to 
     bring my e-mail in. I'm on a cable modem. I've tested turning it on and 
off - and my mail won't come in if it is turned on. 
    Before they figured out it was Norton, they were trying to blame it on 
everything and anything else that I might have on my system - like my firewall. 
Then the tech found out that they received a memo the day before (on his day 
off) that the norton update caused this. 
    I don't know if it is Norton's fault or my cable company's
    but that is what I have to do to get my mail in. 

    supposedly, having them on is just added protection - the basic norton stil 
watches the e-mail. 

    Speaking of Norton 2003 -  some friends of mine who have it - and me also, 
can't get it to auto update. we all have to run live update ourselves. Any 
clues?

    Cris S


    ----- Original Message ----- 
    From: Cajun 
    To: pctechtalk@xxxxxxxxxxxxx 
    Sent: Thursday, July 31, 2003 8:01 AM
    Subject: -=PCTechTalk=- Can't Access Websites


    Glo, did you check in Internet Explorer under Tools/Internet Options on the 
Connections tab, Lan Settings button to see if the Use A Proxy Server box is 
checked?  Mine was checked when I first got cable and I had problems even 
accessing my cable company's home page.  They advised me to uncheck this box 
and I have had no problems since.  
    There ARE issues with providers that they deny are them.  After I moved to 
my new home last year and had my cable modem set up, I started having problems 
with my email.  I could send all day long but I couldn't receive for about two 
weeks.  I could, however, send from my account at their website, but not from 
my email program except when it first opened.  I would have to reboot and 
reopen my mail program to check mail.  All of their low-level technical support 
said it wasn't them.  Then they transferred me to upper-level support and they 
said the same thing.  They tried to tell me that there were other people in my 
area with the same problem and we were all using similar anti-virus software, 
etc.  They tried to tell me it was my anti-virus program or firewall.  So I 
uninstalled both of them and left myself complete vulnerable, but that didn't 
stop the problem.  Then one day about two weeks later I turned my computer on 
and all was well!  Months later I talked to a man in a 
   co
     mpletely different state who runs networks for large corporations.  He 
told me that recently his wife couldn't download her email through the same 
cable company and he discovered that they were using some old proxy servers 
with email and this was the problem.  He called them and told them it had to be 
that, but they denied they were using proxy servers.  In the end, they admitted 
that they were. 

    Cajun
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