-=PCTechTalk=- Re: Can't Access Websites

anti-virus - 
----- Original Message ----- 
From: ~OoO~ 
To: pctechtalk@xxxxxxxxxxxxx 
Sent: Thursday, July 31, 2003 9:44 AM
Subject: -=PCTechTalk=- Re: Can't Access Websites

First of all... you said Nortons 2003... are you referring to the antivirus app 
or are you referring to the firewall? Nortons AntiVirus or Nortons Internet 
Security?
---Troth

  ----- Original Message ----- 
  From: cris 
  To: pctechtalk@xxxxxxxxxxxxx 
  Sent: Thursday, July 31, 2003 9:05 AM
  Subject: -=PCTechTalk=- Re: Can't Access Websites


  My cable company told me that I
   have to keep my Norton 2003's e-mail scanning settings turned off to be able 
to 
   bring my e-mail in. I'm on a cable modem. I've tested turning it on and off 
- and my mail won't come in if it is turned on. 
  Before they figured out it was Norton, they were trying to blame it on 
everything and anything else that I might have on my system - like my firewall. 
Then the tech found out that they received a memo the day before (on his day 
off) that the norton update caused this. 
  I don't know if it is Norton's fault or my cable company's
  but that is what I have to do to get my mail in. 

  supposedly, having them on is just added protection - the basic norton stil 
watches the e-mail. 

  Speaking of Norton 2003 -  some friends of mine who have it - and me also, 
can't get it to auto update. we all have to run live update ourselves. Any 
clues?

  Cris S


  ----- Original Message ----- 
  From: Cajun 
  To: pctechtalk@xxxxxxxxxxxxx 
  Sent: Thursday, July 31, 2003 8:01 AM
  Subject: -=PCTechTalk=- Can't Access Websites


  Glo, did you check in Internet Explorer under Tools/Internet Options on the 
Connections tab, Lan Settings button to see if the Use A Proxy Server box is 
checked?  Mine was checked when I first got cable and I had problems even 
accessing my cable company's home page.  They advised me to uncheck this box 
and I have had no problems since.  
  There ARE issues with providers that they deny are them.  After I moved to my 
new home last year and had my cable modem set up, I started having problems 
with my email.  I could send all day long but I couldn't receive for about two 
weeks.  I could, however, send from my account at their website, but not from 
my email program except when it first opened.  I would have to reboot and 
reopen my mail program to check mail.  All of their low-level technical support 
said it wasn't them.  Then they transferred me to upper-level support and they 
said the same thing.  They tried to tell me that there were other people in my 
area with the same problem and we were all using similar anti-virus software, 
etc.  They tried to tell me it was my anti-virus program or firewall.  So I 
uninstalled both of them and left myself complete vulnerable, but that didn't 
stop the problem.  Then one day about two weeks later I turned my computer on 
and all was well!  Months later I talked to a man in a 
 co
   mpletely different state who runs networks for large corporations.  He told 
me that recently his wife couldn't download her email through the same cable 
company and he discovered that they were using some old proxy servers with 
email and this was the problem.  He called them and told them it had to be 
that, but they denied they were using proxy servers.  In the end, they admitted 
that they were. 

  Cajun
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