-=PCTechTalk=- Re: Can't Access Websites

The only box that's checked is "automatically detect settings", which is the
default.
I've left everything on default to assure that my settings are not causing
problems.
I just called Tech Support and was told again that they are waiting to hear
from AT&T, where the problem supposedly originates.  This is what they told
me over a week ago, and it took me three weeks to get that much information
from them.
I told the tech that I paid an initial cost of $96 plus a monthly bill since
my set-up on 6/17 and the problem started on 7/3 and they refuse to give
credit.  This tech is supposed to talk to her supervisor and call me
back--been there, done that. They are also very good at not letting you
speak to the supervisor yourself, but I WILL persist!!

----- Original Message -----
From: Cajun
To: pctechtalk@xxxxxxxxxxxxx
Sent: Thursday, July 31, 2003 5:01 AM
Subject: -=PCTechTalk=- Can't Access Websites


Glo, did you check in Internet Explorer under Tools/Internet Options on the
Connections tab, Lan Settings button to see if the Use A Proxy Server box is
checked?  Mine was checked when I first got cable and I had problems even
accessing my cable company's home page.  They advised me to uncheck this box
and I have had no problems since.
There ARE issues with providers that they deny are them.  After I moved to
my new home last year and had my cable modem set up, I started having
problems with my email.  I could send all day long but I couldn't receive
for about two weeks.  I could, however, send from my account at their
website, but not from my email program except when it first opened.  I would
have to reboot and reopen my mail program to check mail.  All of their
low-level technical support said it wasn't them.  Then they transferred me
to upper-level support and they said the same thing.  They tried to tell me
that there were other people in my area with the same problem and we were
all using similar anti-virus software, etc.  They tried to tell me it was my
anti-virus program or firewall.  So I uninstalled both of them and left
myself complete vulnerable, but that didn't stop the problem.  Then one day
about two weeks later I turned my computer on and all was well!  Months
later I talked to a man in a co
 mpletely different state who runs networks for large corporations.  He told
me that recently his wife couldn't download her email through the same cable
company and he discovered that they were using some old proxy servers with
email and this was the problem.  He called them and told them it had to be
that, but they denied they were using proxy servers.  In the end, they
admitted that they were.

Cajun
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