-=PCTechTalk=- Re: Browser or Internet help needed

Hi John, thanks for your response. What OS are you running? I have W98 here.
Also using the free version of ZA.

I used ZA's uninstaller to uninstall the program. At that point I could not
access the Internet for more than 5 or 6 pages and then nothing, not even
web based email like Hotmail from OE6. The only way it would work would be
immediately after rebooting.

I can't even guess how many times I had to reboot to get to the Internet. No
problems BEFORE installing ZA. Problem started with my AV trying to update
after installing ZA. Then I realized that ZA was no doubt causing that
because I had done nothing else except to install ZA. At that point I
uninstalled it and that's when my problems escalated big time.

After spending much time for 2 days with my ISP tech support and doing
various things, nothing worked. It got to the point where I couldn't access
the Internet at all. Then Cris kindly sent me a link to a MS Knowledge Base
that addressed the known uninstall problem. I also visited the ZA forum and
saw many users with the same problem.

This morning in desperation, I reinstalled ZA and now no problem getting on
the Internet. I have no idea what else to look for that would have caused my
troubles. If you can point me to something else, it would much appreciated.

TIA,

Sammi

----- Original Message ----- 
From: "John W." <skeets@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Friday, January 30, 2004 9:07 AM
Subject: -=PCTechTalk=- Re: Browser or Internet help needed


I have installed and uninstalled Zone Alarm several times with no problems.
I think you need to look somewhere else for your problem.

John

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