GMan ! First THE BAD NEWS I slavishly followed your instructions, regretably the Program area icons have not returned to normal. second THE GOOD NEWS 1. Looking thru the Toshiba Manual's instructions (as I have many times before; on using Recovery disks) it categorically states that they will erase all the contents of the computer and then restore the orginal factory specs. 2. I finally decided to call Toshiba,which involved a long and expensive call to Australia (our nearest support) They confirmed Item 1 above, advised they wd NOT be able to reinstall Drag'n Drop CD separately, and finally, after the level of discussion had increased a few decibels, gave the throwaway line that I should put in the Recovery Disk and see what happened. 3. I did so in trepidation, only to find TWO options:- Full Recovery OR Reinstall individual Apps and drivers !!!! So I now have Drag'n Drop back! WHAT'S NEXT? well, I still want to proceed with a complete reinstall as there are other problems I have been having and it would be great to have a clean start. I am therefore going to download your instructions on Folders to Save and take it gently Meanwhile a very big thank you for your meticulous perseverance and intrepid support Roger W GMan wrote: > Roger, > After further review (and a bit of head scratching), I have another > option for you to try. Open up Windows Explorer and head to the end of the > following path where [username] is a placeholder for your own username. If > it's not already set, you may have to tell Windows to show hidden files & > folders. If needed, go to Windows Explorer's Tools > Folder Options menu > and click on the View tab. In the scroll area, click on the radio button > (the small dot) next to "Show hidden files and folders". Also, uncheck > "Hide extensions for known file types" and "Hide protected operating system > files". When finished, click the "OK" button at the bottom of the property > sheet to force the changes. > > D:\Documents and Settings\[username]\Local Settings\Application Data > > Once there, delete the "IconCache.db" file and reboot. This file is > responsible for keeping track of all of the icons used across your entire > system. It will automatically be rebuilt (quickly, I might add) by Windows > as each icon is called from the registry. My hope is that this file has > somehow become corrupted and is therefore responsible for preventing the > proper showing of icons in your Start menu. If the All Programs area icons > do not return to normal following the reboot, let me know so I can get back > to my research into other possible causes. > > Peace, > GMan > --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx ---------------------------------------------------------------