-=PCTechTalk=- Re: Addendum to: " Situation Now All Fowled Up "

Teri,
    Welcome back, congratulations and thank you very much for the summary on 
"how you did it".  While I don't have a Dell system, it's great to be able 
to file this info for future reference.       :O)

Peace,
GMan

"The only dumb questions are the ones that are never asked!"

----- Original Message ----- 
From: <mytoybox1@xxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, January 31, 2007 1:05 AM
Subject: -=PCTechTalk=- Addendum to: " Situation Now All Fowled Up "


> Hi again ... My Dell computer which was hung up and refused to budge after 
> I tried to re-install Windows XP ... is now running again .
> I still don`t have the DSL up and running ... I`m waiting for the new DSL 
> Router to arrive ... the bad XP installation took it down and made it an 
> expensive paper weight ... never to be resurrected again ( frown ) .
> Anyway`s ... thank`s to all of you who offered solution`s to help repair 
> the hung up Windows Operating System  ... I made a folder and saved the 
> mail`s from all of you for future help .
> The way I got around the hung up PC was .
> I unplugged my PC for one minute to allow it to reset itself ... then I 
> plugged it back into the wall socket and pressed the start button .
> When the power light came on I began to rapidly click the F8 key ... after 
> a few second`s a DOS window opened with several choice`s ... one of which 
> is " Go back to the last Windows start up which worked " ... not the exact 
> word`s but if you ever open this DOS screen you will see it near the 
> bottom of the page .
> I chose that one and clicked " Enter " ... and was taken to another page 
> which asked if I wanted to:
> !. Register and reconnect to Internet
> 2. Reconnect to the Internet without registering
> 3. Have a Tech support person help me to reconnect to the Internet
> I chose #3 .
> A new page opened and gave me a toll free number to call ... for you 
> people on dial-up ... at this point you will have to unplug the telephone 
> line from the PC and connect it to your phone to make the call .
> I was then asked to say or use the telephone keyboard to enter my machine 
> ID number ... the ID number is right below the long distance number that I 
> called .
> I started to punch in the number`s when asked for the first number then 
> the next number when suddenly I was switched to a real live support tech .
> She asked me to tell her the machine ID number`s which I slowly and 
> carefully did ... then she put me on hold for a few second`s and came back 
> on with my reconnect numbers which are to be to enter in the box`s for the 
> re-activation which are from A to G and the number`s she gave me were in 
> group`s of six each for the proper box`s .
> Even though I was not connected to the Internet I found that if I placed 
> my mouse pointer in the first box and left clicked the cursor was placed 
> into the first box for me to type the number`s into .
> Before I let her go I repeated the number`s back to her to avoid mistake`s 
> ... then I was told that I could hang up then I was to click the " Next " 
> button at the bottom of the page .
> I did ... and Windows XP opened and loaded my user`s for me to log in .
> When I opened a user I found that all of my program`s and file`s were 
> still there ( Hurray ) .
> I did find that I had to grant permission`s for Outlook Explorer and 
> Foxfire to open before I could open them to get my mail to download to my 
> Inbox .. which I used NetZero to do .
> And some other program`s asked for permission to open as well ... I just 
> took them one at a time and OK`d the pop-up`s as they opened .
> B/T/W ... if you get a tech support with an accent don`t be timid about 
> having them repeat if you don`t understand them the first time ... I sure 
> did .
> So that`s how I got my PC back to a working state .
> I hope this information will help you if your PC lock`s up like mine did .
> Happy surfing,
> Teri Lee 

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