-=PCTechTalk=- My views on Norton's subscription
- From: "BashfulBob" <BashfulBob@xxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Tue, 20 May 2003 17:34:40 -0500
Hi
Let me shed further light on my point of view concerning Norton's renewal
subscription.
If I purchase the product and the installation goes hay wire, I believe it
is incumbent on them to insure a successful installation. The purchaser
should not have to incur further costs to insure a successful installation.
If after a successful installation, something goes haywire ( your fault,
puters fault, etc) and it requires a fee phone call to straighten out, then
I would not mind paying the charge.
Life is what happens in between plans.
Virus free email by Norton's
----- Original Message -----
From: "taanzaa" <taanzaa@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, May 20, 2003 8:11 AM
Subject: -=PCTechTalk=- Re: anitviral
>
> Hi:
>
> I just happened to read this post and my subscription
> is coming up for renewal and I was considering
> purchasing Norton System Works...so, you haven't been
> happy with the product and can it not just be
> re-installed on the system you're using? Wanted to
> get some feedback before I purchase....I'm still using
> Norton 2000 but, just purchased the live update
> subscription....
>
>
> --- BashfulBob <BashfulBob@xxxxxxxxxxxx> wrote:
> >
> > Yea, I am having a bad time with Norton's on their
> > renewal. It did not go
> > right and they want me to spend $29.95 to call them
> > per incident or $2.95
> > per minute ($177 per hour) to call them to walk me
> > through removing the Live
> > Update and reinstalling it. The tech guy wanted me
> > to perform or run
> > programs in the 2003 to cure the problem (removing
> > registry keys), which is
> > what I am trying to renew (d/l). He doesn't seem to
> > understand I can't do
> > that till I get it d/l. Plus they still have my
> > money and are not answering
> > my latest email, which I sent about a week ago. The
> > renewal fee is $15 so it
> > would cost me more to call them then going out and
> > buying 2003 over the
> > counter epically with the rebates. Norton's provide
> > NO TOLL FREE NUMBER and
> > they consider on line contact -------
> > email---------- and that takes for
> > ever to get straightened out. I am very unhappy and
> > have let them know it.
> >
> > I do not know what "AVG" stands for but have seen
> > messages that stated it
> > did not find the virus that has hit a lot in here
> > where Norton's, Micro
> > Trend and some others did.
> >
> >
> > Life is what happens in between plans.
> >
> > Virus free email by Norton's
>
>
>
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