-=PCTechTalk=- HP tech

The HP tech I talked to about my missing event log was very pleasant but 
obviously had a script he had to follow as conversation went something like 
this:
ME - when I go to administrative tools, services I don't have event log as a 
choice
HP - okay let me see if I can help you - click on start, Control Panel, 
Administrative tools, services and tell me if you see event log
ME - I just told you I already had done that and it's not there

but like I said he was pleasant :-)  Dolores

All outgoing mail scanned with Panda Titanium Anti-virus
----- Original Message ----- 
From: "L. Cruz" <lilcruz@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, June 26, 2006 2:05 PM
Subject: -=PCTechTalk=- Re: To fix IE 6


>I wonder why HP (that used to be a great company...) does not offer the=20
> recovery disk for download.  It can=B4t be the bandwidth because they hav=
> e=20
> huge files for download on their sites.  I needed a new driver and softwa=
> re=20
> for my scanner and it was over 200MB.  No problem downloading it and 
> for=20
> free!
>
> With all the horror stories on tech support I wonder why more people 
> don=B4=
> t=20
> build their own computer?   I was told once that when you buy a computer =
> off=20
> the shelf you have the benefit of gurantee and tech support if anything g=
> oes=20
> wrong... What a laugh... <g>  Having said that, I=B4ve only good to say a=
> bout=20
> HP online tech support.  Very prompt and knowledgeable.  Even so, I doubt=
> I=20
> would ever buy any of their computers!!!
>
> Lil
>
>
>
>
> ----- Original Message -----=20
> From: "~OoO~" <SirTroth@xxxxxxxxxxx>
> To: "David F. Wooledge" <pctechtalk@xxxxxxxxxxxxx>
> Sent: Monday, June 26, 2006 6:02 AM
> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>
>
> You're missing the point. They could have solved the problem by making th=
> e=20
> recovery disk downloadable. For me to pay $20 for a recovery disk is nuts=
> .=20
> But, no, I'm not an ideal customer (as no one really is). I never get mad=
> or=20
> talk down to the so-called techs that work for Dell or HP or Gateway or a=
> ny=20
> of these companies. They're just doing their part, I know. But, that's no=
> t=20
> the point. If it were Dell I were dealing with, I would say the same thin=
> g=20
> about them.
> Point is... $20 to me, as a customer, is a lot of money. To HP, its 
> not,=20
> simply cause they can make it available to download. And, if they're=20
> concerned about paying for bandwidth, they can make it strictly "on-deman=
> d",=20
> after they've talked to a customer and determined its necessary.
>
> But, you know, as mentioned by someone else, when you buy an HP they tell=
> =20
> you that you need to make your own recovery disk. But, you know, I 
> don't=20
> think they emphasize the importance of this. They should have a very nagg=
> ing=20
> screen that tells you to make the recovery disk and not doing so will not=
> =20
> allow you to reinstall the OS without purchasing the recovery disks from =
> HP.
>
> Anyways... I'm not trashing HP. Its just another computer manufacturer=20
> trying to make money, I know. I'm just criticizing this specific incident=
> ,=20
> and stating that I've personally never had good dealings with them. 
> But,=20
> that's just me. Not saying I'm right, just stating my situation.
>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
> =3D SirTroth
> =3D ICQ: 1717439
> =3D AIM/AOL: SirTrothX
> =3D YAHOO: SirTroth
> =3D MSN: SirTroth@xxxxxxxxxxx (don't email me here)
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>
>
> On Sun, 25 Jun 2006 17:00:00 -0700 (PDT), David F. Wooledge wrote:
>> While I understand your point about the company
>> not being as consumer friendly as it could be,
>> perhaps by lying (bluffing) you are not an ideal customer either.
>> Dave
>>
>>
>> -- Original Message -----
>>> From: "~OoO~"
>>> To: "Mary Lou"
>>> Sent: Wednesday, June 21, 2006 9:53 PM
>>> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>>>
>>>
>>>> I called them 3 times, spoke to 3 different people. The only
>>>> way I was able to get anything for free from them was by
>>>> telling them the hard drive was bad and I had to replace the
>>>> drive and had no way of using the recovery partition. Their
>>>> reply? They told me to send the drive and they would replace it.
>>>> Since I was bluffing, this was not really an option. Customer
>>>> needed his drive.


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