-=PCTechTalk=- Customer Service

Every once in a while the state of customer service becomes a topic here.  In 
my experience telephone customer service is generally worse than words I can 
use here can describe.
I recently had a problem with a yard/garden weed sprayer from Gilmour.  I 
called them during the holidays, got a HUMAN, not a voicemail menu system and 
had the problem resolved instantly.  

Here's the text of an email I sent to the company:

"WOW!  I am impressed.  I didn't really expect to get through to
you on the phone during the holidays but after sending my previous message
I decided to try anyway.  WOW!  Not only did I get through, but it was
directly to a human instead of an endless voicemail menu system.  And as if
that wasn't good enough, the nice lady resolved my problem faster than I
could explain it to her.  You must really appreciate your customers."



You can be sure that I will always have a comfortable place in my shed for 
Gilmour tools and equipment.  

Don

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