[pchelpers] removing backup files - hanging

I'm installing some software.  It detected an earlier version so is removing 
it, then supposely installing the new.
It says 'removing backup files' but is like just hanging there.
I did a c/a/d and it isn't 'not responding', it says it is running.  
I had trouble with this software so I am doing it all over after uninstalling 
it.  
What do you suggest?
Re-Na Hanson
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