[pchelpers] Re: WTLib CD installation problem

Here are some questions for you.
Click on My Comuter and tell me if the CD/DVD drive shows up in the list?
If it does then put the CD into the drive and let it set up, then click 
on that drive and tell me if the contents of the file display?

Cy

rporschia@xxxxxxx wrote:
> My daughter followed the installation instructions (to type it) as written 
> on the CD sleeve if it did not install automatically. 
> I agree the drive is not recognizing the CD in the CDROM Drive but we are 
> both amateurs and completely confused.
>
> She tried another disc which also was not recognized so we suspect the drive 
> is at fault. 
>
> I typed the error messages exactly as she read them to me then read them back 
> to her for accuracy. 
>
>
>
> -----Original Message-----
> From: Cyril Halbach <cyril.kr3y@xxxxxxxxx>
> To: pchelpers@xxxxxxxxxxxxx
> Sent: Mon, 16 Feb 2009 2:20 pm
> Subject: [pchelpers] Re: WTLib CD installation problem
>
>
>
> Dru,
> hen you say you tried to install manually can we assume that you used 
> xplore to find the install file on your DVD drive and attempt to 
> nstall it that way?
> The error message is confusing because it sounds like the drive is not 
> ecognizing the CD in the CDROM Drive.
> Could you give a few more specifics?
> Cy
>
>
> rporschia@xxxxxxx wrote:
>  My daughter ’s laptop is an HP Pavilion ZV5000 with XP (not on 
> internet)
>
>
>  After uninstalling WTLib 2007, 2008 wouldn’t install either 
> automatically or 
> anually per instructions. She then tried to re-install 2007 and it 
> wouldn’t 
> e-install. The error message reads - ‘‘please insert disc into 
> Drive 
> ’’ (disc IS in proper slot) Device Manager says the CD Rom 
> driver is 
> orking properly.
>
>
>  Using
>  Control Panel/Add-Remove Programs/add new program from CD Rom …. Error 
> essage reads - ‘‘Windows cannot find installation 
> program’’
>
>
>  Help, please, in layman terms.
>
>  Thanks - Dru 
>
>
>
>    
>
> - 
> yril Halbach
> illiamsburg Kentucky
>
>   


-- 
Cyril Halbach
Williamsburg Kentucky



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