[pchelpers] Re: Upset Modem

Hi John,

Yes, I managed to complete the download last night. 

On boot up, the modem is showing in device manager, and showing that
it's working properly. However, when I query the modem, I get an error
message saying it's not working. I've also tried just dialling with it
but also no luck. I then uninstall the modem; reboot and have Win2k
recognise it. Once I do that, the modem is working again.

I've updated the driver from the CD supplied with the modem (which is
only about a month old by the way), reboot and it's going again.
However, when the machine is switched off for some time, then turned on,
no-go on the modem again.

The connections seem ok; it's sitting in the slot with no movement.
Contacts are clean, and modem case isn't damaged. When I re-install the
modem, it works perfectly.

I'm loathe to touch the registry at all, as I'm not sure that is the
problem. I thought I might have cleared the problem last night after the
download completed, but it's still happening.

Thanks for your help so far, but still at wits end! The most annoying
thing is, I just know it'll turn out to be something really simple, I
just don't know what yet.

Regards, 

Karl B

-----Original Message-----
From: pchelpers-bounce@xxxxxxxxxxxxx
[mailto:pchelpers-bounce@xxxxxxxxxxxxx] On Behalf Of John Ford
Sent: Wednesday, 19 September 2001 1:10 p.m.
To: pchelpers@xxxxxxxxxxxxx
Subject: [pchelpers] Re: Upset Modem


Karl,

I have a few questions? First did you ever finish the download? I
suggest
that you delete anything left over from the download. I would not even
download 22 MB's with DSL. I suggest that you get Microsoft to send you
a CD
of the changes. Now getting to your pesky modem. Once you boot up, have
you
checked the hardware configuration to make sure that the modem is not
there?
If it is installed does it work? Also to repair any damage to your
registry,
you can use your backup of the registry. Go to Windows 2K help to see
how
you can replace your current registry with your backup. Make sure that
you
use a backup that was created before your download. This should correct
any
defects in the registry if there are any. Last of all, check to make
sure
that the connections to your modem are clean and tight, and that the
card
has not worked itself loose from its slot. Please let us know if you
need
more help.

John F

-----Original Message-----
From: pchelpers-bounce@xxxxxxxxxxxxx
[mailto:pchelpers-bounce@xxxxxxxxxxxxx]On Behalf Of Karl Bycroft
Sent: Monday, September 17, 2001 8:00 PM
To: pchelpers@xxxxxxxxxxxxx
Subject: [pchelpers] Upset Modem



Hi,

Am running a Dell Laptop (PIII 850, 256Mb, Win2kPro)
and having problems with my modem card becoming
inoperable each time I close down. Card is a Dynalink
56k PCMCIA.

Problem started when i got some way through the
massive download of the Win2k SP2 and the download
stopped responding.(I know, stupid to try to download
a 22mb update over a Dial-up connection, but when
that's all you've got, can't be helped.) I left the
window open for 20 minutes to see if it might start
again, but to no avail.

I opened another browser window to check to see if the
connection had dropped, but it hadn't. Tried then to
close the 2K SP2 browser window, but to no avail. Went
to Task Manager and closed the Window from
there.Closed the machine for the night.

Opened machine next day, tried to connect, but no go.
Error message came back that modem not responding. Had
to uninstall, reinstall, restart, then update drivers
from CD and restart again. Works fine whenever I do
that, but I shouldn't have to do that every time I
start the machine.

I'm guessing the download may have been halfway
through changing some registry settings but I'm not
experienced enough to be changing anyhting there.

Any help would be much appreciated.

Regards.
Karl B

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