[pchelpers] Re: Toshiba L45 notebook - multiple problems

--- On Thu, 1/22/09, John Durham <john.modec@xxxxxxxxxx> wrote:


From: John Durham <john.modec@xxxxxxxxxx>
Subject: [pchelpers] Re: Toshiba L45 notebook - multiple problems
To: pchelpers@xxxxxxxxxxxxx
Date: Thursday, January 22, 2009, 1:55 PM


gerald3nyc@xxxxxxxxx wrote:
> Hi all,
>  
> My Toshiba has multiple problems.
>  
> McAfee discovered Trojans and at this list advice I uninstalled McAfee on the 
> notebook and installed AVG  (which comes by subscription now) with an 
> extended download plan.
>  
> AVG discovered at least 20 Trojan and viruses but the computer died and 
> Toshiba feels it is the AC adapter which I believe has a transformer.  I 
> ordered a new AC adapter from a on line company which I have to pick up at 
> UPS tomorrow.
>  
> Questions:
>  
> Will AVG removed the Trojans and viruses and correct the registry?
Unlikely. Parallel scan of the drive using a clean machine with 
bitdefender 10 or similar should handle it, You need to know how to hook 
it up to another machine for the scan.
>  
> Would it be best to reinstall the operating system?
Only if the operating system is corrupt.
> Would a dead computer probably be the AC adapter and not viruses?
It could be the adapter. If it is, you will get no turn on at all (or 
running on batteries for a laptop). Try another adapter if you can.
Virus infestation tends to slow system performance rather than stop it 
turning on. A few older ones would shut it down, but if you got that far 
it more or less proves the power supply works.

> Thank  you for any help.
>  
> Gerald 
John,
 
My notebook only has USB 2 ports and no parallel or serial ports.  You did not 
think that AVG would restore the registry and offered unexplained advice on 
more software and cost.  The notebook is still under warranty.
 
Instead of a complicated procedure wouldn't it be easier to save the data files 
to DVD and reinstall the notebook OS?  I did get a new electric adapter today 
so if that works I have to install AVG and give that a try.  The registry may 
not be affected at all.
 
Gerald 

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