[pchelpers] Re: Spybot Search and Destroy did this

Hi Kathleen

>> Who is "them"?
> 
> *OutLook Express, is them. I have asked Cox Cable to help me but they say go
> to OE , which i have. *

You apparently meant Cox Cable with "them" went you wrote this:

> I do have problems with OutlookExpress, but gave up trying to get them to
> fix it
> [can recieve email and TrendMicro always shows that it is scanning incoming,
> but i cannot send, an error occurs which i cannot get OE to address]

What error are you getting? It seems to be a Trend Micro error message.

I don't understand why you said "but" here:
> I have asked Cox Cable to help me but they say go to OE , which i have.

You want help with OE and Cox wants to help you with that, is that 
correct? Since it's apparently a Trend Micro problem causing a Trend 
Micro error message, Cox Cable probably won't know how to help. Why 
don't you ask Trend Micro for help?

>> *Have researched, the error that i get, to see how others have handled and
>> tried several remedies to no avail *.

What remedies have you tried and where did you find them?

>> Sounds like TrendMicro is configured incorrectly and is preventing the
>> email from being sent out. Have you tried turning off email scanning?
>> It's quite unnecessary from a security perspective as long as your
>> antivirus and antispyware programs have real-time protection (guard,
>> shield, etc.), and it can cause even worse problems than not getting or
>> not sending mail...
> 
> *I get the same incoming emails on Cox webmail as OE, my email addy is the
> same on both, so will stick with getting the mail there. OE gives me a
> headache.*

You could simply install Thunderbird or some other good email program 
and manually enter the 3 or 4 things you need in account settings (ask 
Cox) instead of importing the incorrect settings from OE.

You didn't react to what i said. If email scanning is turned off in 
Trend Micro, OE will probably work. Turning it off may mean needing to 
re-enter your account settings (user name, server name, password, etc. - 
ask Cox for these) because many antivirus programs that scan email 
change these but are incapable of changing them back.


-- 
-------list-services-below-----------
Regards, John Durham (list moderator) <http://modecideas.com/contact.html?sig>
Freelists login at http://www.freelists.org/cgi-bin/lsg2.cgi
List archives at http://www.freelists.org/archives/pchelpers
PC-HELPERS list subscribe/unsub at http://modecideas.com/discuss.htm?sig
Latest news live feeds at http://modecideas.com/indexhomenews.htm?sig
Good advice is like good paint- it only works if applied.

Other related posts: