[pchelpers] Re: Firefox

Ekhart GEORGI (last name last) wrote:
> Hi George
>
>   
>>>>> Help! My Firefox browser is broken. I can't pull up any web pages.
>>>>>           
>
> What do you mean with that? Does FF start and refuse to connect to the 
> Internet or not start at all?
>   
FF starts and connects to my home page, then it refuses to connect to 
any other pages. It will not even refresh my home page.
>   
>>>>> This
>>>>> happened after I installed SP2 on a vista Home Premium system. IE8 won't
>>>>> work either, but Google's Chrome works fine. I don't want to use Chrome.
>>>>> I want my FF back. For some reason my system restore points keep
>>>>> disappearing so I can't go back to before IE8. Has anyone else had such
>>>>> problems after installing IE8 or Vista SP2? I've run anti-malware scans
>>>>> and found nothing. I have the latest version of Firefox. My email is
>>>>> working fine so far.
>>>>>           
>
> I think the main problem or at least another one is that you should have 
> SP3 for security and other reasons, especially before installing IE 8. I 
> think you can uninstall IE 8 and get back IE 7 by simply going to the 
> Control Panel. See http://support.microsoft.com/kb/957700
>   
I went to that page and checked on Google. There is no SP3 for Vista yet.
>   
>>>> You can download and install a fresh copy from here:
>>>> http://www.mozilla.com/en-US/firefox/personal.html
>>>>
>>>>
>>>>         
>>> I'm afraid it won't be that simple this time John. I tried that and I
>>> tried installing an older version. I don't have a clue as to where to go
>>> from here.
>>>
>>>       
>
> What happens when you try to install FF?
>   
FF reinstalls without a problem, but it still will not go to any web pages.
>   
>> I also tried doing a System Restore only to find that my restore points
>> were gone. I think if I could get instructions on how to remove IE8
>> things might return to normal. I tried HijackThis! and found nothing
>> unusual. This, along with the above, has been the extent of my own
>> attempts to solve this.
>>     
>
> I wouldn't be surprised if a SP removes all system restore points. A SP 
> is such a major change that it probably prevents the system restore 
> function and instead requires an uninstallation of the SP.
>   
System Restore points that I create after installing Vista SP2 keep 
disappearing.
>
>   




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