[pchelpers] Re: Firefox

Hi George

>>>> Help! My Firefox browser is broken. I can't pull up any web pages.

What do you mean with that? Does FF start and refuse to connect to the 
Internet or not start at all?

>>>> This
>>>> happened after I installed SP2 on a vista Home Premium system. IE8 won't
>>>> work either, but Google's Chrome works fine. I don't want to use Chrome.
>>>> I want my FF back. For some reason my system restore points keep
>>>> disappearing so I can't go back to before IE8. Has anyone else had such
>>>> problems after installing IE8 or Vista SP2? I've run anti-malware scans
>>>> and found nothing. I have the latest version of Firefox. My email is
>>>> working fine so far.

I think the main problem or at least another one is that you should have 
SP3 for security and other reasons, especially before installing IE 8. I 
think you can uninstall IE 8 and get back IE 7 by simply going to the 
Control Panel. See http://support.microsoft.com/kb/957700

>>> You can download and install a fresh copy from here:
>>> http://www.mozilla.com/en-US/firefox/personal.html
>>>
>>>
>> I'm afraid it won't be that simple this time John. I tried that and I
>> tried installing an older version. I don't have a clue as to where to go
>> from here.
>>

What happens when you try to install FF?

> I also tried doing a System Restore only to find that my restore points
> were gone. I think if I could get instructions on how to remove IE8
> things might return to normal. I tried HijackThis! and found nothing
> unusual. This, along with the above, has been the extent of my own
> attempts to solve this.

I wouldn't be surprised if a SP removes all system restore points. A SP 
is such a major change that it probably prevents the system restore 
function and instead requires an uninstallation of the SP.


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