[pchelpers] Re: Can you reply asap please?

Hi Re-Na,

Friday, October 28, 2005, 5:50:32 PM, you wrote:

GRH> My father in law got a new Dell laptop.  He did not purchase antivirus
GRH> software from Dell.  No 'free trial' antivirus software was offered.
GRH> Apparently it has Norton software on it though.

GRH> Well, each time he turns on his pc he gets a popup from Norton about
GRH> antivirus.  I don't know what it says, just that he is annoyed with the
GRH> popups.  I had told him how to go to his start menu and uncheck it.
GRH> Apparently this did not work as he wants me to call him and over the
GRH> phone tell him how to get it to stop.

GRH> He called Dell today and was told it was $250.00 for 'software support'
GRH> for them to 'walk him thru the steps'.

GRH> He's wanting me to call him now. 

GRH> Other than having him go to add/remove programs and remove Norton, is
GRH> there anything else I should tell him???  <Please, Dell bashing.  He had
GRH> other options but wanted to purchase a Dell.>

The name-brand vendors seem to be putting on 3- or 1- month starter
licenses nowadays, and in most cases, it really is on there, but you
have to click on the icon to set it up in order for it to become
active, which might be all that the popup is about.

You could have him call up Symantec for support. They may not want to
help until he pays to extend (or create) the subscription, though. The
other option that I can think of is to have him uninstall it, and
install something else. Or, you can go with what you're fearing, and
try to walk him through doing something where you're dependent upon
his descriptions to tell him what to do.

Meanwhile, send him to look at this page:
http://www.mobilemagazine.com/archives/2005/06/death_by_tech_s.html
Depending upon what mood you're in, and your opinion of Dell, you
might want to remind him that he can attempt to get a refund while
it's still in warranty.

-- 
Scott.




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