[pchelpers] Article:Anti-virus Misdiagnosis Can Hurt Legitimate Businesses

As an online flower delivery service was forced to discover
False positives are not only potentially more annoying or damaging to
computers than the viruses themselves, but they can also put a dent in
the profits of legitimate businesses. The sales of a popular UK online
florist shop dropped 50% after electronic communications security giant
MessageLabs wrongfully tagged their marketing e-mail as being infected.

MessageLabs offers a wide array of content filtering services for
e-mail, instant messaging and web traffic. In addition, they offer
anti-virus, anti-spyware and data encryption solutions. The company,
recently acquired by Symantec in a $700 million deal, has a strong
customer base in the United Kingdom.

It seems understandable that people at Arena Flowers, an online florist
business based in London, would be upset when the subscribers of the
company's newsletter start calling the office to complain about the fact
that the MessageLabs security software protecting their computer advises
them of viruses being distributed through the Arena marketing e-mails.

More here:
http://news.softpedia.com/news/Anti-virus-Misdiagnosis-Can-Hurt-Legitimate-Businesses-100541.shtml
-- 
John Durham
Site http://modecideas.com
Server hosted on Ubuntu 4.10
Good advice is like good paint. It only works when applied.



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