[pchelpers] Re: Admin login on new windows installation

Hi Trudy,

Saturday, February 16, 2008, 2:50:27 PM, you wrote:

TA> I have the same problem with my computer. It is a zombie on
TA> someone's network. I did a clean re-install (wiped 3 x ) and I
TA> could not activate it. So I called the Microsoft helpline for
TA> that, and they could not help me. While I was online with them,
TA> Norton Internet Security started to install "all by itself". I was
TA> not even on the Internet. I talked to a instructor here at the
TA> college, and he said my computer is being used by some hacker. The
TA> problem is - people that work here are not allowed to even touch
TA> my computer, something about liability. But I will try to find a
TA> chance to talk to him about that and will let everybody know what
TA> he said.

They might not be able to do it at the college, but someone there
would probably be able to do it on the side, at home.

How do you know it's a zombie?

Wiping will not help if you're reinstalling a trojan horse.  You
should check that you're doing the wipe using a bootable disc, and
that you're reinstalling everything from original media or from
freshly-downloaded files from reputable sites.  You should consider
everything else to be suspect.

If NIS isn't catching the culprit, then you should look at other
reputable anti-malware options; some are available for free and have
been mentioned here in the past; see these links for details:

http://www.local.nu/HelpDesk/index.php/Anti-spyware_software
http://www.local.nu/HelpDesk/index.php/Anti-virus_software

-- 
Scott.



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