[pchelpers] Re: AOL

Hi Gerald

> As Scott mentioned AOL may have separated its mail from the Web.  But
> let me tell you something.  I had problems with DSL and a dial up
> server.  AOL was able to electronically submit a wireless payment
> which would have been liquidated by the wireless company if not paid
> by that Midnight.  The company I use for wireless has the next
> payment day a month later on the date paid.  For example, if my
> payment date is October 11 but I paid on September 25  the next
> payment date will be October 25 and not November 11.  If I have this
> right there is a penalty for paying early and a worse one for paying
> late.  So AOL is not as worthless as some list members claim. -

I'm sure that AOL does some things right and well, but we have a living 
example before our eyes of someone who is suffering real and daily hell 
due to AOL, Arlene, and who consequently accidentally spreads this chaos 
and confusion into the email boxes and lives of many other people.

AOL is a badly run company whose exceptionally badly designed program 
does things in violation of all standards; even worse, it forces stuff 
down its customers and their correspondents' throats. This kind of 
behavior is outrageous and antisocial. If consumer protection agencies 
had enough staff and time, they would have long since fined and/or 
closed down the joint.

All of this is not the opinion of only some list members; it is 
established fact among any and all computer experts, and i'm just 
reporting this expert opinion, not reporting my private, amateur opinion.

In fact, AOL is such an exceptionally badly designed program that PC 
World declared it the worst tech product of all time! See
http://en.wikipedia.org/wiki/AOL for more details on this nightmare that 
it would be good to finally end.


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