The modem problem is solved. I tried all that was suggested and couldn't get any results at all. So I have come to the conclusion that lightening must have gotten both of the modems. My sister had a friend at telephone company come over and check her phone lines..etc... he told her that that week, several people in that area had theirs hit by lightening...including his own house which was down the road from my sisters.. so I put in another modem and whala...it worked. thanks for all the help and suggestions...I just don't like to throw the towel in too quickly..too often I have inherited computers from people that say they are broken, when maybe the software just needed reinstalling or just some tweaking on the settings... Barbara To unsubscribe from this list send an email to pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface.