Hi Pam, Friday, June 13, 2003, 6:03:39 PM, you wrote: P> True, but often I know of or have heard of others that are experiencing same P> problem, like being disconnected often, or dial in won't connect, password P> being rejected, etc. Today's problem was a too-sensitively set spam filter P> and they just couldn't acknowledge/admit that..... until I reminded them P> that it was me who rode them daily for nearly 2 months straight around the P> first of the year this year for the same problem. Most calls are indeed from people who have a problem on their own end. The really hard part is usually getting them to do all the steps to double-check their settings. If they learn that you're someone who usually knows what she's talking about, they'll (probably) be more likely to pay attention in the future. --Scott. To unsubscribe from this list send an email to pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface.