[pcductape] Re: bossy mouse / ISP's

  • From: Scott McNay <Wizard@xxxxxxxx>
  • To: Pam <pcductape@xxxxxxxxxxxxx>
  • Date: Fri, 13 Jun 2003 17:22:08 -0500

Hi Pam,

Friday, June 13, 2003, 5:05:38 PM, you wrote:

P> Every ISP I've ever dealt with (present company excluded, Vic),
P> when they are experiencing a problem, always tries to pawn the
P> fault of a problem on anything and everything other than themselves
P> even when it is clearly their problem. Does anyone else have to
P> deal with this type of behavior with their ISP? What I don't
P> understand is WHY? Don't they understand that the customer would
P> feel much more loyalty and trust for them if they simply said,
P> "oops, looks like we have a problem. we'll try and get it fixed as
P> soon as we can, thanks for letting us know". But instead, they pass
P> the buck and procede to tell you it's your computer, your phone
P> company, your modem, reinstall windows, your web host, or some such
P> other tale.

If no one else has called about having any problems, then that's the
obvious conclusion.


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