MessageHi B, Are you logged in as the administrator for that machine? If not then try logging in as administrator. Then try it. If it works then go in and give full permissions to the user that you usually log on under. Pam -----Original Message----- From: pcductape-bounce@xxxxxxxxxxxxx [mailto:pcductape-bounce@xxxxxxxxxxxxx]On Behalf Of B Sent: Thursday, February 05, 2004 12:11 PM To: pcductape@xxxxxxxxxxxxx Subject: [pcductape] Question Help me, please!!! , When I go to my Internet Options under tools, I get the following message..... "The operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." I have had several problems since trying to download Norton 2004. I can't complete an uninstall or the install because it says there is an online update being preformed. I can't access the old Norton firewall to shut it down. I am using Windows XP. Thanks for any help!! "B"