I'm a liitle irritated at the print/laser cartridge company, PrintPal and I thought I would pass on my experience to others. Several months ago I ordered a print cartridge for my granddaughter's printer, a HP Deskjet-500. I received a print cartridge back which was for HP's 430/700 series and of course it was the wrong size. I sent several E-mails to printPal, asking them to mail me the correct cartridge and send me a mailer so I could return the incorrect cartridge. I did get one call from a customer service rep who told me the I had ordered cartridge #HP-51645A and that is what was shipped. I tried to explain the the rep that I didn't order by NUMBER - - - I had ordered by PRINTER MODEL. The rep told me that I would have to mail back the cartridge so a replacement could be sent to me. I asked for a "mailer" package so that I wouldn't be charged for the additional postage - - - after all, it was THEIR MISTAKE not mine. The rep said no! I contacted my Credit Card company and asked that they refund my money. They answered that I must return the cartridge, (and PrintPal must acknowledge receiving it) before I could expect a refund. I am mailing back the incorrect cartridge, at my expense and hopefully I'll get my money back. A lot of trouble I know - - - but the principle is what bothers me. Matt, in Jupiter To unsubscribe from this list send an email to pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface.