You should be able to request expatriation or something along those line. Or even from florida to California call centers. Joel Patterson Database Administrator joel.patterson@xxxxxxxxxxx x72546 904 727-2546 ________________________________ From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of ryan_gaffuri@xxxxxxxxxxx Sent: Wednesday, March 14, 2007 8:52 AM To: oracle-l@xxxxxxxxxxxxx Subject: RE: tier 1 TAR with production out of service and oracles phones don't work has anyone here worked on oracle support in support of help tickets? How hard is it to just transfer the ticket to someone else who has a working phone? I have had problems with support in the past. About 3 years ago we had a production outage due to a bug in 9.2 RAC. Oracle wanted us to upgrade to 10g, but we had just upgraded to 9.2 and hit a bug so we refused. Plus it was the first release of 10g. Then they told us they had a patch coming out for our bug in 4 months... I had to have our VP and the client VP get on the phone and talk to them to get them to write us a patch. Took a month and they refused to provide a status. -------------- Original message -------------- From: "Mercadante, Thomas F (LABOR)" <Thomas.Mercadante@xxxxxxxxxxxxxxxxx> Can you hear me now? ________________________________ This transmission may contain confidential, proprietary, or privileged information which is intended solely for use by the individual or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any disclosure, dissemination, copying or distribution of this transmission or its attachments is strictly prohibited. In addition, unauthorized access to this transmission may violate federal or State law, including the Electronic Communications Privacy Act of 1985. If you have received this transmission in error, please notify the sender immediately by return e-mail and delete the transmission and its attachments. ________________________________ From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of rjamya Sent: Wednesday, March 14, 2007 8:05 AM To: ryan_gaffuri@xxxxxxxxxxx Cc: oracle-l@xxxxxxxxxxxxx Subject: Re: tier 1 TAR with production out of service and oracles phones don't work Could you please speak loudly? I can barely hear you. 8:) Rjamya On 3/13/07, ryan_gaffuri@xxxxxxxxxxx <ryan_gaffuri@xxxxxxxxxxx> wrote: Oracle's phones are not working so they can't call me.