RE: tier 1 TAR with production out of service and oracles phones don't work

You should be able to request expatriation or something along those
line.  Or even from florida to California call centers.

 

Joel Patterson 
Database Administrator 
joel.patterson@xxxxxxxxxxx 
x72546 
904  727-2546 

________________________________

From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of
ryan_gaffuri@xxxxxxxxxxx
Sent: Wednesday, March 14, 2007 8:52 AM
To: oracle-l@xxxxxxxxxxxxx
Subject: RE: tier 1 TAR with production out of service and oracles
phones don't work

 

 

has anyone here worked on oracle support in support of help tickets? How
hard is it to just transfer the ticket to someone else who has a working
phone? 

 

I have had problems with support in the past. About 3 years ago we had a
production outage due to a bug in 9.2 RAC. Oracle wanted us to upgrade
to 10g, but we had just upgraded to 9.2 and hit a bug so we refused.
Plus it was the first release of 10g. Then they told us they had a patch
coming out for our bug in 4 months... I had to have our VP and the
client VP get on the phone and talk to them to get them to write us a
patch. Took a month and they refused to provide a status. 

        -------------- Original message -------------- 
        From: "Mercadante, Thomas F (LABOR)"
<Thomas.Mercadante@xxxxxxxxxxxxxxxxx> 

        Can you hear me now?

         

        
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        From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of rjamya
        Sent: Wednesday, March 14, 2007 8:05 AM
        To: ryan_gaffuri@xxxxxxxxxxx
        Cc: oracle-l@xxxxxxxxxxxxx
        Subject: Re: tier 1 TAR with production out of service and
oracles phones don't work

         

        Could you please speak loudly? I can barely hear you.
        
        8:)
        Rjamya

        On 3/13/07, ryan_gaffuri@xxxxxxxxxxx <ryan_gaffuri@xxxxxxxxxxx>
wrote:

         

        Oracle's phones are not working so they can't call me. 

         

         

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