tier 1 TAR with production out of service and oracles phones don't work

anyone ever hear of this? I am supposed to get a call back in 30 minutes. Its 
been 3 hours. 

Oracle's phones are not working so they can't call me. Its right in the TAR. 
Did they offshore to Borat's home town? 

I have 25,000 users. unbelievable. 

Other related posts: