RE: how to prevent DBA burnout?

  • From: "Allen, Brandon" <Brandon.Allen@xxxxxxxxxxx>
  • To: "Richard.Goulet@xxxxxxxxxxx" <Richard.Goulet@xxxxxxxxxxx>, "gurenich@xxxxxxxxx" <gurenich@xxxxxxxxx>, "ganstadba@xxxxxxxxxxx" <ganstadba@xxxxxxxxxxx>, Oracle L <oracle-l@xxxxxxxxxxxxx>
  • Date: Mon, 30 Mar 2009 11:06:52 -0700

Mr. Goulet, as an "outsourced DBA" myself, I must say that you may speak for 
yourself, and maybe for others, but you do not speak for me or the other DBAs I 
work with.  I take great pride in my work and in my ability to offer high 
quality services at a fair price.  Perhaps our business model is different from 
yours - we operate on long term contracts, not on a per-hour basis, so it is in 
my best interest to maintain the customers' systems as effectively as possible 
in order to reduce downtime or performance-related emergencies and to retain 
the customer's business for the long term.  Accordingly, we have a 98% customer 
retention rate over the 12 years we've been in business.  We take full 
accountability for the availability and performance of the entire system and 
would never blindly blame problems on the code or the WAN.  We would 
troubleshoot the problem until we find the source of the problem and resolve it 
- and in many cases we're also responsible for the WAN and the code too, so it 
wouldn't make any difference anyway.  Even if it is a problem with code from a 
3rd party, we troubleshoot the code (or query) and advise the vendor of the 
problem and then work with them to fix it, or we implement stored outlines, SQL 
profiles, custom indexes, etc. to resolve the problem.

Regards,
Brandon


From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On 
Behalf Of Goulet, Richard


    Outsourcing is not a good answer at all, take it from someone who has been 
on the other side


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