RE: how does oracle support work?

Actually I've been very impressed at the skills and dedication of the people
have put in those few times were I've have a really critical TAR. I have to
give them credit for saving my tush several times over the years.

Dennis Williams
DBA
Lifetouch, Inc.
dwilliams@xxxxxxxxxxxxx 

-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx]On Behalf Of Brian McGraw
Sent: Wednesday, May 19, 2004 1:04 PM
To: oracle-l@xxxxxxxxxxxxx
Subject: RE: how does oracle support work?


Which is the bigger myth... Mladen's, or the idea that Oracle gives a d*mn?

Brian

-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx]
On Behalf Of Mladen Gogala
Sent: Wednesday, May 19, 2004 12:34 PM
To: oracle-l@xxxxxxxxxxxxx
Subject: Re: how does oracle support work?


On 05/19/2004 12:49:10 PM, ryan.gaffuri@xxxxxxx wrote:
> If I open a non-critical tar(one where they want you at your desk 24x7),
it is assigned to one analyst correct? 
> 
> What happens if I update the TAR when this analyst is not in the office? 

Oracle has a big cave, populated by little trolls and goblins, who will
continuously work on your TAR, once the analysts leave the office. Also,
there is a dungeon for analysts that have been bad and haven't eaten their
spinach or carrots, which are not allowed to leave and are chained to the
dungeon walls. Those are so called "senior support analysts". All of that
resides in the beautiful country of Elbonia.

-- 
Mladen Gogala
Oracle DBA
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