RE: how does oracle support work?
- From: Pete Sharman <peter.sharman@xxxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Thu, 20 May 2004 03:19:36 +1000
Well, hell, what do you think you need to do for a critical TAR if a non-cr=
itical one means you need to be at your desk 24x7? :)
I assume you mean critical. In that case, neither you nor the analyst need=
s to be at their desk 24x7. You need to have someone who's familiar with t=
he problem and can continue the resolution, while the analyst passes it on =
to another analyst with as detailed a briefing as possible.
=
Pete
=
"Controlling developers is like herding cats."
Kevin Loney, Oracle DBA Handbook
=
"Oh no, it's not. It's much harder than that!"
Bruce Pihlamae, long-term Oracle DBA
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] =
On Behalf Of ryan.gaffuri@xxxxxxx
Sent: Thursday, 20 May 2004 2:49 AM
To: oracle-l@xxxxxxxxxxxxx
Subject: how does oracle support work?
If I open a non-critical tar(one where they want you at your desk 24x7), it=
is assigned to one analyst correct? =
What happens if I update the TAR when this analyst is not in the office? =
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