Hi List, I'd like to solicit some advice regarding setting up a Remote DBA service.. for those who have done it already or currently have one.. your input is greatly appreciated! - Do you have any infrastructure considerations? can you also specify some of the caveats in building a Remote DBA infrastructure? how about the security? - How did you define or come up with the service model? as well as the SLA? - and lastly, how did you roll it out to your clients? did you experience any objections or implementation issues? Thanks in advance! - Karl Arao http://karlarao.wordpress.com