Re: RSS Feeds, Metalink and a New Sign Out Button

  • From: rjamya <rjamya@xxxxxxxxx>
  • To: Ethan.Post@xxxxxx
  • Date: Tue, 1 Nov 2005 14:14:56 -0500

EP

I'd send this to Oracle Metalink support ... they do read their email ...
not immediately, but they do. I have always gotten an automated and a person
reply.

Raj

On 11/1/05, Post, Ethan <Ethan.Post@xxxxxx> wrote:
>
> Anyone want to start a pool on when Metalink will start offering RSS feeds
> for new/updated articles, scripts. bugs etc...Why do I still need to log in
> to see this stuff? DANG!
>  However, they are going to give us new sign out capability! How very
> 90's! And TAR is going to be SR, WOW! What an improvment!
>  OK, enough of that. Please post your gripes, complaints about metalink
> here. I watched the demo of the new UI and I am not even sure it is an
> improvments unless you are a new user, I am sure it is easier for new users
> and things will likely be the same for more experienced users.
>  What would you like to see?
>  * RSS Feeds for just about everything.
>  * Automated searches which will email me with updates, or provide RSS
> feed.
>  * better search, just buy a dang Google engine
>  What do you hate?
>  * new design requires too many keystrokes to navigate/see information.
>  * UI looks clunky, talk to the folks that do main Oracle site, it is much
> better
>  * all manual
>  * looks 10 years behind the times
>  What could be done to make it better?
>  * I quote from the presentation "We are excited about the new sign out
> capability", that fact that you are excited about a obvious feature that has
> been around for 10+ years on 99% of all sites with "sign in" is scary, you
> could so almost everything better.
>   * when I open a "SR" I want to know the second someone looks at it, as
> soon as the email chain goes back and forth 3 times with stuff like "did you
> check the alert log" I want ticket automatically escalated and I want the
> ability to rate the people I work with, I want to see all of his/her ratings
> for the last 60-90 days and when I click the "this guy is no help" checkbox
> it will get escalated more quickly if his/her ratings are lower than
> average.
>   * I want to know how long the person I am talking to has worked with
> Oracle and in what capacity, I want to know how many issues they are dealing
> with currently, I want to know what thier hours are in my time zone.
>   * I want a thing like Amazon.com <http://Amazon.com> where when I am
> working with one support rep it says "Other users who worked with Jack found
> that Sue solved their problem, click here to request help from Sue."
>   * I want the ability to comment on any article/script/bug etc...
>  * If I comment on an item, I want the option to get an email the next
> time someone else comments.
>  Well enough of my rant. Would appreciate the thoughts of others however.
>



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