Re: Oracle Support renewal

Well this was all done before I came on board. It is something I am trying
to resolve now. It's been rather messy.

On Mon, Feb 8, 2010 at 7:55 PM, Jack van Zanen <jack@xxxxxxxxxxxx> wrote:

> I can sort of see the sense in that....
>
>
> Nobody would be on support untill there is an issue, quickly pay and
> resolve the issue, cancel support again.
>
> But when the OP bought the BI the license and support issue should have
> come up in the whole deal/conversation. before they had your signature on
> the BI stuff I'm sure negotiating would have been easier.
>
> Jack
>
>   On 9 February 2010 10:33, Arm, Mike (IS) <michael.arm@xxxxxxx> wrote:
>
>>  It's been years since I was involved in costing and such, but if I
>> remember correctly, if you drop support and want to pick it up 2 years
>> later, Oracle will make you pay back support charges for the gap.
>>
>> Is this still true?
>>
>> Mike
>>
>>
>>
>> Michael Arm
>> Northrop Grumman Corporation
>> (703) 217-7647 cell
>> Michael.Arm@xxxxxxx Corporate Email
>>
>>
>>
>>
>>
>> -----Original Message-----
>> From: oracle-l-bounce@xxxxxxxxxxxxx on behalf of Tim Gorman
>> Sent: Mon 2/8/2010 6:25 PM
>> To: 'Oracle Discussion List'
>>  Subject: Re: Oracle Support renewal
>>
>> Be clear on the difference between "licenses" and "support".  You are
>> already licensed, so there is no need to get "new" licenses for the same
>> products, as licenses are typically "perpetual".
>>
>> Support is not perpetual, and that is what you are renewing.  Separate,
>> different thing altogether.  I've always understood that support is *always*
>> 22% of list price (not the discounted license price), so it sounds like
>> they're trying to flim-flam you by telling you the truth (i.e. "you'll have
>> to pay 22% of list price!") without telling you you've always been paying
>> 22% of list price.
>>
>> Obviously, I could be mistaken, so be sure to ask very specific questions,
>> such as "Why does ceasing to pay yearly ongoing support for product XYZ have
>> anything to do with my perpetual licenses?"
>>
>> Get a quote from them, in written form.  If they try to flim-flam you in a
>> quote, then there is a legal term for that, which might be an entry point
>> for legal action.
>>
>>
>>
>> Bobak, Mark wrote:
>>
>>         Basically, it comes down to, if you want to drop stuff, feel free,
>> but you're still going to pay just as much money to Oracle.
>>
>>
>>
>>
>>
>>
>>
>>         From: oracle-l-bounce@xxxxxxxxxxxxx [
>> mailto:oracle-l-bounce@xxxxxxxxxxxxx <oracle-l-bounce@xxxxxxxxxxxxx>] On
>> Behalf Of Eugene Pipko
>>         Sent: Monday, February 08, 2010 4:30 PM
>>         To: 'troach@xxxxxxxxx'; 'Freeman, Donald'
>>         Cc: 'Oracle Discussion List'
>>         Subject: RE: Oracle Support renewal
>>
>>
>>
>>         Same or almost the same happened to us.
>>
>>         We were going to drop a user licenses, but were told that whatever
>> discount we received will be renegotiated.
>>
>>
>>
>>         Eugene Pipko
>>
>>         Seattle Pacific Industries
>>
>>         office: 253.872.5243
>>
>>         cell: 206.304.7726
>>
>>         P  Please consider the environment before printing this e-mail
>>
>>
>>
>>         From: oracle-l-bounce@xxxxxxxxxxxxx [
>> mailto:oracle-l-bounce@xxxxxxxxxxxxx <oracle-l-bounce@xxxxxxxxxxxxx>] On
>> Behalf Of Thomas Roach
>>         Sent: Monday, February 08, 2010 1:28 PM
>>         To: Freeman, Donald
>>         Cc: Oracle Discussion List
>>         Subject: Re: Oracle Support renewal
>>
>>
>>
>>         Well this is 6i forms and reports. I don't need that anymore. We
>> bought Oracle BI so we wanted to drop support for forms and reports and were
>> told, if you do that, this happens, so needless to say, it is cheaper to
>> keep paying for support on forms and reports than to drop it, even though it
>> is itemized on the support renewal.
>>
>>
>>
>>         sigh
>>
>>
>>
>>         My management is not happy with that, we were looking at Oracle
>> for other products, but I don't think those would win, and they just called
>> IBM to talk to them about DB2. They are not happy at all.
>>
>>
>>
>>         Can you blame them?
>>
>>         On Mon, Feb 8, 2010 at 4:14 PM, Freeman, Donald <
>> dofreeman@xxxxxxxxxxx> wrote:
>>
>>         Same thing happened to us.  If we decide to drop anything they
>> readjust the price of support for all the rest.  Needless to say it won't be
>> downward.
>>
>>
>>
>>         Donald Freeman
>>
>>         Database Administrator II
>>
>>         Commonwealth of Pennsylvania
>>
>>         Department of Health
>>
>>         Bureau of Information Technology
>>
>>         2150 Herr Street
>>
>>         Harrisburg, PA 17103
>>
>>         dofreeman@xxxxxxxxxxx
>>
>>
>>
>>         From: oracle-l-bounce@xxxxxxxxxxxxx [
>> mailto:oracle-l-bounce@xxxxxxxxxxxxx <oracle-l-bounce@xxxxxxxxxxxxx>] On
>> Behalf Of Thomas Roach
>>         Sent: Monday, February 08, 2010 4:10 PM
>>         To: Oracle Discussion List
>>         Subject: Oracle Support renewal
>>
>>
>>
>>         Hi,
>>
>>
>>
>>         This is an Oracle support renewal question.
>>
>>
>>
>>         We wanted to drop support for a couple of products, but were told
>> that if we did that, the other items purchased in the same order would get
>> bumped to list price and we would have to pay 22% of that for support. Has
>> anyone heard of this?
>>
>>
>>
>>         Is there any way to get discounts on Oracle support renewals? Is
>> there any option to prepay a few years in advance in exchange for a
>> discount?
>>
>>
>>
>>         We reached out to some of our contacts from Oracle but they are
>> pretty firm that there are no options unless we want to try and buy newer
>> licenses at a steeper discount (but that would mean throwing our existing
>> licenses away).
>>
>>
>>
>>         I know this is a somewhat taboo subject, but was hoping to get
>> some pointers as our renewal is coming up.
>>
>>
>>
>>         Thanks!
>>
>>
>>
>>         Tom
>>
>>
>>
>>
>>         --
>>         Thomas Roach
>>         813-404-6066
>>         troach@xxxxxxxxx
>>
>> -- http://www.freelists.org/webpage/oracle-l
>>
>>
>
>
> --
> Jack van Zanen
>
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-- 
Thomas Roach
813-404-6066
troach@xxxxxxxxx

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