It's just a severity 4 - just asking exactly what features of SQL Plan Management we can & can't use without diagnostics & tuning pack licenses. In the 11g license guide (here http://download.oracle.com/docs/cd/B28359_01/license.111/b28287/options. htm#CIHFIHFG) it says the tuning pack is required for "Automatic Plan Evolution", but I don't see that term clearly defined anywhere in the documentation so I'm not sure exactly what it means. I would definitely be escalating if it was a higher severity, but in this case it's understandable if the response is a little slow - hopefully not more than a couple days though. ________________________________ From: Robert Freeman [mailto:robertgfreeman@xxxxxxxxx] Escalate the SR. What sev is it. If it's a 4 you could end up waiting 21 days... :-) Privileged/Confidential Information may be contained in this message or attachments hereto. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of this company shall be understood as neither given nor endorsed by it.