No Oracle Support for 11g yet

Not sure if anyone else has had this experience, but I opened an SR with
Oracle for an 11g question and was told the following today (8/14):
 
"11G production release is not yet out and so we from Product support
team can not proceed on this SR"
 
Apparently the software is ONLY released under the OTN Developer license
at this time, not released for production?
 
Has anyone else had similar experiences?  Anyone know when the
production/supported release is expected?  I'll ask the tech support
rep, but I don't expect much help from him given his responses so far.
 
Regards,
Brandon

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