Oracle Support is the worst it has been in all the years I've had to deal with them, since around 1989. The "new and improved" MOS is a huge joke, and that is when it really started going downhill faster than ever. Week before last I had to file an SR, and was flagged as being 'Priority". My problem was that I dropped a primary key constraint and then created a new one with a different name and different columns, but when I went to perform DML on the table, I kept getting errors about a primary key violation on the constraint I dropped. I finally found the offending constraint listed in one of the data dictionary tables, so I subsequently appended my SR witht he new information and asked if it would be okay to directly remove the constraint from the data dictionary table. 24 hours later my SR was still flagged on MOS as waiting for support, so I took a chance and took a current full backup and then deleted the offending row from the data dictionary table and my problem (luckily) was fixed. I was none too happy with Support and closed my SR with a little nasty-gram about how terrible support was. In almost 36 hours they hadn't even looked at my SR, and as far as I know, they still haven't. I have not received any confirming email back from Oracle yet, let alone their customary email about taking a survey on how my experience with MOS was. -- -- Bill Ferguson -- //www.freelists.org/webpage/oracle-l