My knowledge about support pricing is outdated - it's been a while since I dealt with Oracle sales people.
On 4-Apr-08, at 10:19 AM, Hemant K Chitale wrote:
I think that it would be good [for us] if Oracle would seperate Product Support and Update Support. We certainly want Update Support to continue. But Product Support could be priced based on a combination of a) Number of Calls (Incidents) b) Complexity of Calls There is [or used to be ?] an "Incident Support" option but that doesnt differentiate by complexity / nature of calls. Hemant K Chitale