RE: Metalink forums - effects of the outsourcing
- From: "Reidy, Ron" <Ron.Reidy@xxxxxxxxxxxxxxxxxx>
- To: "Paul Vallee" <paulvallee@xxxxxxxxx>
- Date: Wed, 22 Jun 2005 14:09:09 -0600
I remember being able to speak with someone! I had forgotten how great that
was and how impersonal it has become. What next, reading the source code to
answer why things [do not] work?
-----------------
Ron Reidy
Lead DBA
Array BioPharma, Inc.
-----Original Message-----
From: Paul Vallee [mailto:paulvallee@xxxxxxxxx]
Sent: Wednesday, June 22, 2005 2:07 PM
To: Reidy, Ron
Cc: jkstill@xxxxxxxxx; mgogala@xxxxxxxxxxxxxxxxxxxx; Oracle-L (E-mail)
Subject: Re: Metalink forums - effects of the outsourcing
Now we are yearning for the heyday of Metalink!? :-)
Man it used to be we could call a toll free number and have a
competent human being on the phone within minutes. It was downright
awesome, frankly. The first erosion was you started having to go
through a phone tree that only connected you to a human being if you
had a downed production database. If memory serves, this was true
right up to the launch of Metalink V2 in the Summer of 1999 and
possibly even later.
Then the general level of competence went down because they hired
"researchers" as the front line, who would essentially be low-paid
workers who would screen "easy" TARS and attempt to answer them before
routing TARS to the real support team.
This is the path of progress I suppose?
Paul
--
Paul Vallee
President, The Pythian Group, Inc.
http://www.pythian.com
On 6/22/05, Reidy, Ron <Ron.Reidy@xxxxxxxxxxxxxxxxxx> wrote:
>
> I concur with Jared. A response to a recent TAR was "... reinstall the
> (Oracle) software" (LOL big time!).
>
> But seriously folks, keep sending those big $$$ for support.
>
>
> -----------------
> Ron Reidy
> Lead DBA
> Array BioPharma, Inc.
>
> -----Original Message-----
> From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx]On
> Behalf Of Jared Still
> Sent: Wednesday, June 22, 2005 1:35 PM
> To: mgogala@xxxxxxxxxxxxxxxxxxxx
> Cc: Oracle-L (E-mail)
> Subject: Re: Metalink forums - effects of the outsourcing
>
>
>
> On 6/22/05, Mladen Gogala <mgogala@xxxxxxxxxxxxxxxxxxxx> wrote:
> > Did anybody manage to have a question answered in a meaningful way by an
> > Oracle person lately?
> >
>
> The last 2 times that I have found it necessary to open a TAR, the questions
> were answered by my own experimenation and participation in this list.
>
> When the problems were resolved, the Oracle personnel assigned
> to that TAR did not appear particularly interested in the solution,
> but did close the TAR immediately.
>
>
> --
> Jared Still
> Certifiable Oracle DBA and Part Time Perl Evangelist
>
>
>
>
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