Re: Metalink forums - effects of the outsourcing

  • From: "paul bennett" <pbennett@xxxxxxxxxxxx>
  • To: <oracle-l@xxxxxxxxxxxxx>
  • Date: Thu, 23 Jun 2005 10:33:56 -0500

It has been a long time since I last used the MetaLink forums. There are 
superior sources like this I would rather spend my time perusing. 

I have a recent MetaLink incident which is very illustrative of the problem. 

I was working with someone from support on the phone (managed to navigate the 
support quagmire until I made contact with a human) and we were reviewing the 
system parameters. We came across one of particular interest to this person (I 
will not say what the parameter was in an open forum) and they said 'What idiot 
changed that setting?'. I told them they had and gave them reference to a TAR 
we had work on a few months prior to the current TAR. They responded by saying  
'Just one moment' and there was a pause for a few minutes. When they did come 
back they admitted they did recommend this setting change a few months ago but 
the recommendation now was to leave it set to the default. I changed it back to 
the default and the issue was resolved. 

The sad twist to this story is it trivial compared to some of the stories one 
could share if time and propriety would allow.


Paul Bennett  

Ars Longa, Vita Brevis   
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