Re: Metalink forums - effects of the outsourcing

> The top prople? You mean guys like Cary Millsap, Anjo Kolk, Scott Heisey,
> Rama Velpuri, Steve Feuerstein, James Morley and Kyle Haley? 

Can anyone confirm, for my own curiosity, which if any of these people were OSS?

Thanks,
Paul

On 6/23/05, Gogala, Mladen <MGogala@xxxxxxxxxxxxxxxxxxxx> wrote:
>  
> 
>   
> 
> -----Original Message----- 
> From: Paul Vallee 
> To: rjamya@xxxxxxxxx; oracle-l@xxxxxxxxxxxxx 
> Sent: 6/23/2005 8:07 AM 
> Subject: Re: Metalink forums - effects of the outsourcing 
> 
> > The thing is, the top people are still all there. 
> 
> The top prople? You mean guys like Cary Millsap, Anjo Kolk, Scott Heisey, 
> Rama Velpuri, Steve Feuerstein, James Morley and Kyle Haley? 
> 
> > It now takes a certain type of problem and a certain associated skill 
> > to navigate support so that you're working with them however. I think 
> 
> Skill to "navigate  support"? Metalink forums are useless. How do you
> "navigate" 
> them if they don't respond? I'd use a different word instead of "navigate"
> but 
> then Steve would probably ban me for a long period of time. Customers are 
> paying for support and shoudn't be required to learn a support prayer book 
> before they call. 
> 
> > this is a function of the sheer size of the installed base now vs. 6-8 
> > years ago. 
> 
> > Another note... I don't know if I misunderstood, but I don't really 
> > get the subject line - effect of the outsourcing. Has Oracle 
> > outsourced anything support-related? I am completely unaware of that 
> > development if so. 
> 
> 2 or 3 years ago, Oracle moved tech support and large part of development to
> Bangalore, India. The development center in Bangalore is growing and  taking
> over more and more functions. 
> -- 
> http://www.freelists.org/webpage/oracle-l 


-- 
--
Paul Vallee
President, The Pythian Group, Inc.
http://www.pythian.com
--
http://www.freelists.org/webpage/oracle-l

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