The thing is, the top people are still all there. It now takes a certain type of problem and a certain associated skill to navigate support so that you're working with them however. I think this is a function of the sheer size of the installed base now vs. 6-8 years ago. Another note... I don't know if I misunderstood, but I don't really get the subject line - effect of the outsourcing. Has Oracle outsourced anything support-related? I am completely unaware of that development if so. Cheers, Paul On 6/22/05, rjamya <rjamya@xxxxxxxxx> wrote: > On the contrary, my exprience with OWS lately has been nothing but > excellent, maybe top people get assigned ot my casees. I am happy. > > All right, since I am the black sheep, I'll go hide in my cave. > Raj > > -- -- Paul Vallee President, The Pythian Group, Inc. http://www.pythian.com -- //www.freelists.org/webpage/oracle-l