Re: Metalink forums - effects of the outsourcing

From: Paul Vallee <paulvallee@xxxxxxxxx>
To: rjamya@xxxxxxxxx, "oracle-l@xxxxxxxxxxxxx" <oracle-l@xxxxxxxxxxxxx>
Date: Thu, 23 Jun 2005 08:07:55 -0400

The thing is, the top people are still all there.
It now takes a certain type of problem and a certain associated skill
to navigate support so that you're working with them however. I think
this is a function of the sheer size of the installed base now vs. 6-8
years ago.

Another note... I don't know if I misunderstood, but I don't really
get the subject line - effect of the outsourcing. Has Oracle
outsourced anything support-related? I am completely unaware of that
development if so.

Cheers,
Paul

On 6/22/05, rjamya <rjamya@xxxxxxxxx> wrote:
> On the contrary, my exprience with OWS lately has been nothing but
> excellent, maybe top people get assigned ot my casees. I am happy.
>  
>  All right, since I am the black sheep, I'll go hide in my cave.
>  Raj
> 
>  

-- 
--
Paul Vallee
President, The Pythian Group, Inc.
http://www.pythian.com
--
http://www.freelists.org/webpage/oracle-l

References:

Metalink forums - effects of the outsourcing
From: Mladen Gogala

Re: Metalink forums - effects of the outsourcing
From: rjamya

Re: Metalink forums - effects of the outsourcing

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