RE: Metalink Fiasco - Oracle Support Who do they think we are! - Ok lets get past this....

I totally agree with what you are telling me. 
 
I would say you are one of the few that did/could do tesitng on it.
 
A good share of users can't even use flash.
 
Another shared simply threw up their hands and said I don't like it forget it.
 
Another share like me didn't have the bandwidth for testing because I am 
working on anotehr implementation.  WLS 11G and have had my hands full with 
that.
But with that one I can tell you I sent them fixes,etc,   Just not this doesn't 
work fix it.
 
We are ORACLE dbas and users.  We have some of the best minds across the Earth 
here.
 
We need to band together at this time and help out just like on our SRs we work 
the issues TOGETHER.
 
We use some of the best technolgies .... let's work together to fix the issues 
and move on.
 
I agree there are problems, I agree they should have put in SSO and Flash 
separately, I agree they should have taken more of our imput.  
 
but we have to get beyond this, fix the issues so that we can get back to 
business.
 
I am no saint, but I can take 15 minutes to send them some of my issues to help 
save me a 3 hour phone call trying to get an update or post a SR.
 
Lucky you no SRs, I got some you can help me work.  
 
Kathy

--- On Fri, 11/13/09, Allen, Brandon <Brandon.Allen@xxxxxxxxxxx> wrote:


From: Allen, Brandon <Brandon.Allen@xxxxxxxxxxx>
Subject: RE: Metalink Fiasco - Oracle Support Who do they think we are! - Ok 
lets get past this....
To: "katpopins21@xxxxxxxxx" <katpopins21@xxxxxxxxx>, "oracle-l@xxxxxxxxxxxxx" 
<oracle-l@xxxxxxxxxxxxx>
Date: Friday, November 13, 2009, 10:18 AM








Kathy, I appreciate your ideas, but I think the fact is that Oracle pushed this 
on us against our will and it was clearly not ready for production, no matter 
how many of us logged into it and alpha tested it for them, and they haven’t 
made any public apology that I’ve seen.  A simple apology goes a long way.  I 
can tell you that if I hosed something up this bad for just one of my 
customers, I and my managers and probably even the executives would be on the 
phone personally apologizing and taking full accountability for the issue.  The 
users are not to blame for this disaster at all, whether they logged in to MOS 
in advance or not.  Sure, they may be responsible for small things like not 
knowing where to access certain bits and pieces, but that isn’t what we’re 
talking about here and it has nothing to do with the fact that the entire 
system has been barely useable at all for almost an entire week.  I give 
everyone on this list the benefit of
 the doubt that they are providing detailed explanations of problems to Oracle 
Support when they can get through to them that is.
 
Also, I (and probably most others on this list) did logon long in advance, and 
I tested everything I needed and it was working okay, albeit very slowly, and 
not compatible with IE8 – but nothing like the problems that started when they 
went live.
 
Regards,
Brandon
 


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