and today's favourite. What I have access to depends on the machine from which I am connecting to MOS. From mine I can download patches. From the clients I can't because I'm not authorized to and should contact my MOS administrator for permission. Still as other people cannot logon at all to MOS from that machine I suppose I should be thankful for small mercies. Niall On Fri, Nov 13, 2009 at 1:30 PM, David Lord <dlordster@xxxxxxxxx> wrote: > I'd add to that list: > > - some users are experiencing intermittent connection errors > > When I first tried this morning I got the error (nicely animated by flash > of course) 'My Oracle Support Services Error. A server connection error > occured. You cannot continue, please try again later'. After around an > hour of trying, I did get in, but after restarting my browser I can no > longer get in. > > Regards > David Lord > > 2009/11/13 Chris Dunscombe <cdunscombe@xxxxxxxxx> > > John, >> >> The problem with the Mail is that there's no acknowledgement of: >> >> - the severe performance issue some users have suffered >> - the fact that many users haven't been able to successfully raise SRs >> even when logged onto MOS >> - lack of eTRM, I believe this is key for EBS users >> - some users haven't had all or any SRs transferred across >> >> Also the implication in the Mail is that the only problems are with >> registration and access and that these are due to users not using SSO. This >> is clearly not the case. >> >> Finally when many users of a system have been experiencing significant >> problems due to some "change" then some form of apology or at least proper >> recognition the issues is in order. I'm sure I'm not the only one who wasn't >> happy with the Mail and it certainly hasn't improved my view of Oracle. >> >> Chris >> >> --- On *Fri, 11/13/09, John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx>*wrote: >> >> >> From: John Hallas <John.Hallas@xxxxxxxxxxxxxxxxxx> >> >> Subject: RE: Metalink Fiasco - Oracle Support Who do they think the are! >> To: "cdunscombe@xxxxxxxxx" <cdunscombe@xxxxxxxxx>, "post.ethan@xxxxxxxxx" >> <post.ethan@xxxxxxxxx>, "'oracle-l'" <oracle-l@xxxxxxxxxxxxx>, " >> dreveewee@xxxxxxxxx" <dreveewee@xxxxxxxxx> >> Date: Friday, November 13, 2009, 9:57 AM >> >> >> I am sorry Chris but what exactly is wrong with the mail. I think if you >> take each sentence you will find it factually correct. I suspect that the >> benefits from MOS have been exaggerated but are probably there for some >> customers. >> >> >> >> John >> >> >> ------------------------------ >> >> *From:* oracle-l-bounce@xxxxxxxxxxxxx [mailto: >> oracle-l-bounce@xxxxxxxxxxxxx] *On Behalf Of *Chris Dunscombe >> *Sent:* 13 November 2009 09:23 >> *To:* post.ethan@xxxxxxxxx; 'oracle-l'; dreveewee@xxxxxxxxx >> *Subject:* RE: Metalink Fiasco - Oracle Support Who do they think the >> are! >> >> >> >> Just received this from Oracle Support, who do they think they are!!!!!! >> Especially the little bit below. I don't expect this will go down well at >> all >> >> ""Many of our customers are using My Oracle Support and are experiencing >> benefits from this next-generation support platform. >> >> Since Monday November 9, 2009, some customers experienced issues with >> registration and access. As a reminder, in order to access My Oracle Support >> (https://support.oracle.com), you *must* login using your Single >> Sign-On(SSO) account for authentication purposes. This is a new requirement >> for >> accessing My Oracle Support and was not utilized for Classic MetaLink." >> >> >> >> >> >> >> ______________________________________________________________________ >> Wm Morrison Supermarkets Plc is registered in England with number 358949. >> The registered office of the company is situated at Gain Lane, Bradford, >> West Yorkshire BD3 7DL. This email and any attachments are intended for the >> addressee(s) only and may be confidential. >> >> If you are not the intended recipient, please inform the sender by >> replying to the email that you have received in error and then destroy the >> email. >> If you are not the intended recipient, you must not use, disclose, copy or >> rely on the email or its attachments in any way. >> >> Wm Morrison Supermarkets PLC accepts no liability or responsibility for >> anything said in the email or its attachments and gives no warranty as to >> accuracy. It is the policy of Wm Morrison Supermarkets PLC not to enter into >> any contractual or other obligations by email. >> >> Although we have taken steps to ensure the email and its attachments are >> virus-free, we cannot guarantee this or accept any responsibility, >> and it is the responsibility of recipients to carry out their own virus >> checks. >> ______________________________________________________________________ >> >> >> > -- Niall Litchfield Oracle DBA http://www.orawin.info