Re: Metalink Fiasco
- From: Alex Fatkulin <afatkulin@xxxxxxxxx>
- To: rodd.holman@xxxxxxxxx
- Date: Wed, 11 Nov 2009 11:15:43 -0500
I have to deal with their (MS) support from time to time and in all
instances the perception was much better compared to Oracle's. They
certainly don't allow themselves to use words "clueless" and such.
"Per our agreement, I am going to close your NNN case. It was a
pleasure to work with you on your issue, and I hope that you are very
satisfied with the service that you received. If this closure is
premature in any way, please do not hesitate to contact me to further
discuss this issue."
Let me scratch my head and see when was the last time I've got
something like that from Oracle support who were generally just trying
to close (or should I say abandon?) the case without even bothering to
resolve it and use every opportunity to spawn as much SRs as they can
(oh, well, I guess that's a side effect of counting how many SRs they
resolve per day so not their fault -- they're just playing the game to
win).
Not to start a flame or something but in certainty cases it's not the
customer's job to improve the service provider. If you fly an airline
and you don't like the service offered some people just walk out and
use the next door.
On Wed, Nov 11, 2009 at 9:14 AM, Rodd Holman <rodd.holman@xxxxxxxxx> wrote:
> I agree. I'm just not ready to have all my databases "calling home to papa
> Larry" yet. The service metrics are interesting, but it leaves me wondering
> just what all they are collecting in the call home job. Is this going to be
> like Microsoft where they disable your system if they can't immediately
> match everything?
--
Alex Fatkulin,
http://afatkulin.blogspot.com
http://www.linkedin.com/in/alexfatkulin
--
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