Ha Ha, before we all get our hopes high, lets not forget that Oracle promised a new UI. period. The fancy new bottle has the same wine inside. fwiw, I recently opened a non-technical SR related to display on flashy MOS site and the response was excellent, within 24 hours of me sending them screenshots and steps to re-create the issue they acknowledged and logged a bug. This may be an exception <insert evil grin here> Happy New Year !! Raj On Mon, Jan 2, 2012 at 12:08 AM, Jeff Chirco <JChirco@xxxxxxxxxx> wrote: > I agree with all of this. Especial this one > "3) Response so slow to "Priority Handling" Sev 2 SRs" > A few times I have gone a week without a response on my Sev 2 SRs. > Completely unacceptable. > -- //www.freelists.org/webpage/oracle-l