Oracle Support sent out an e-mail today touting their new improved SR
process. This message probably looks just fine to those of you on
Windows, but on a Mac it's littered with upside-down question marks
and 3/4 symbols, artifacts of having been composed in Word. The
formatting is also somewhat off. The overall effect is sloppy and
unprofessional, and yet eerily appropriate to this discussion of
dissatisfaction with Oracle Support....