Oh... and doing that via duty manager would be more reliable. :) You can explain that you are missing effective communication and would like to improve Q/A turn over time. On 2/11/07, Alex Gorbachev <gorbyx@xxxxxxxxx> wrote:
"I would like this SR to be assigned to the support engineer in my time zone". On 2/11/07, Andreas Piesk < a.piesk@xxxxxxx> wrote: > > Anand Rao schrieb: > > also, you can ask for support to work on your SR during "your" working > > > hours if you are in the US of A. you can also request for the SR to be > > worked upon in the US of A only and not in Elbonia (lovingly known as > > Bangalore). > > how do you do that? how do you request not to route the SR to India? > just by including a sentence like 'do not route to India' in the SR? > > regards, > -ap > > -- > Andreas Piesk a.piesk@xxxxxxx > > -- > //www.freelists.org/webpage/oracle-l > > > -- Best regards, Alex Gorbachev The Pythian Group Sr. Oracle DBA http://www.pythian.com/blogs/author/alex/ http://blog.oracloid.com
-- Best regards, Alex Gorbachev The Pythian Group Sr. Oracle DBA http://www.pythian.com/blogs/author/alex/ http://blog.oracloid.com