Re: Interconnect

"I would like this SR to be assigned to the support engineer in my time
zone".

On 2/11/07, Andreas Piesk <a.piesk@xxxxxxx> wrote:


Anand Rao schrieb:
> also, you can ask for support to work on your SR during "your" working
> hours if you are in the US of A. you can also request for the SR to be
> worked upon in the US of A only and not in Elbonia  (lovingly known as
> Bangalore).

how do you do that? how do you request not to route the SR to India?
just by including a sentence like 'do not route to India' in the SR?

regards,
-ap

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Andreas Piesk  a.piesk@xxxxxxx

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Best regards,
Alex Gorbachev

The Pythian Group
Sr. Oracle DBA

http://www.pythian.com/blogs/author/alex/
http://blog.oracloid.com

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